Last Updated: July 2, 2025
At Collins Mechanical, we value your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you submit our website contact form or opt in to receive text messages from us. This applies to SMS communications sent via our phone number (+1-864-807-6550) for HVAC service inquiries, appointment reminders, and promotions.
1. Information We Collect
- Website Contact Form: Your name, phone number, email address, and any details you provide (e.g., HVAC service needs or inquiries) when you submit our contact form at www.collinsmechanical.com.
- SMS Communications: Your phone number and any information you share via text messages (e.g., inquiry details or appointment preferences).
- Other Sources: Information you provide in-person, over the phone, or through other interactions with our services.
2. How We Use Your Information
- Respond to inquiries submitted via our website contact form (e.g., provide quotes or schedule HVAC services).
- Send text messages (if you opt in) for:
- Responses to service inquiries (e.g., “Can we schedule your AC repair for tomorrow?”).
- Appointment reminders (e.g., “Your furnace check is set for July 5 at 10 AM.”).
- Occasional promotional offers (e.g., “Get 10% off AC maintenance! Reply to book.”).
- Improve our services and website experience.
- Comply with legal obligations.
3. SMS Opt-In and Consent
By providing your phone number through our website contact form, texting us first, or replying “YES” to our confirmation message, you consent to receive text messages from Collins Mechanical at +1-864-807-6550. To opt in, you may:
- Check the box on our website contact form: “I agree to receive texts about HVAC services.”
- Text “START” or “YES” to +1-864-807-6550 after seeing our ads (e.g., “Text us for HVAC quotes!”).
- Reply “YES” to our confirmation text:
- Collins Mechanical: Reply YES to receive texts about HVAC services. Msg & data rates may apply. Reply STOP to opt out.
Consent is not a condition of purchasing our services. Message frequency varies (typically 2–5 messages/month). Message and data rates may apply per your carrier plan.
4. Data Sharing
We do not sell or share your personal information, including contact form or SMS data, with third parties for marketing purposes unrelated to our services. We may share your data with:
- Service providers bound by confidentiality agreements.
- Legal authorities, if required by law (e.g., court order).
5. Data Security
We use industry-standard encryption and secure storage to protect your data, including contact form submissions and SMS content, from unauthorized access.
6. Opt-Out
To stop receiving texts, reply “STOP” to any message. We will remove your number from our SMS list within 24 hours. You can also email craig@collinsmechanical.com to opt out of texts or request removal of your contact form data.
7. Your Rights You may:
- Request access to, correction of, or deletion of your data (e.g., contact form or SMS data) by emailing craig@collinsmechanical.com.
- Opt out of communications as described above, subject to legal retention requirements.
8. Changes to This Policy
We may update this policy. Changes will be posted here with an updated “Last Updated” date. For significant changes, we’ll notify you via text or email (if provided).
9. Contact Us
For questions about this policy, our SMS practices, or contact form data, contact:
Collins Mechanical Email: craig@collinsmechanical.com Phone: +1-864-807-6550
